Support and contact
Email is the only channel. There is no contact form, so nothing you type here is collected by this site.
Email support
[Support email address to be confirmed. Planned: support@kettlelanestudio.com, once the domain and mailbox are set up.]
Please include your iPhone model and iOS version, the app version from Settings, and what you expected to happen. Do not send photos of other people or anything you would not want in an email.
Response times
Kettle Lane Studio is a small independent studio. We aim to reply within a few working days, UK time.
Billing and refund requests are handled by Apple, which is usually faster. See the questions below.
Common questions
Is the price an actual valuation?
No. It is an AI estimate range produced from your photos. It is labelled as an estimate in the app, with a confidence level and a reason. The app does not have verified sold-price data. Before buying or selling anything that matters, check recent sold prices yourself. The app offers a link to eBay UK's sold listings search for that reason.
The item was identified wrongly. What can I do?
Tap "Not right? Edit" on the result, correct the name, and the app will run the estimate again without using one of your scan credits. Clear photos of labels, marks and the back of the item help most.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose the app. You can also use "Manage subscription" in the app's Settings tab, which opens the same Apple screen. Cancel at least 24 hours before a trial or billing period ends to avoid the next charge.
How do I get a refund?
Apple processes all payments and refunds. Request one at reportaproblem.apple.com. We cannot issue refunds ourselves for App Store purchases.
I bought a subscription but the app still says I am on the free plan.
Tap "Restore purchases" in the app's Settings tab. Make sure you are signed in to the same Apple ID that made the purchase. If that does not fix it, email us with the app version and roughly when you purchased.
How do I delete my data?
In the app, go to Settings and choose "Delete all my data". This removes your scan history and photos from your phone and asks our server to delete the records held for your install. There is no account to close because the app never asks you to create one. Details are in the privacy policy.
Does the app work outside the UK?
It is designed for the UK: prices in pounds and selling tips for UK marketplaces. It may still identify items elsewhere, but the estimates and tips assume the UK market.
When is it coming out?
Car Boot Scanner is in development and there is no App Store listing yet. This page will be updated when a release date is set.